F: HOW DO I PLACE AN ORDER?
A: To place an order please go to the product page first. Then select the desired order quantity of the product and click on "Add to cart". You will now be redirected to your shopping cart. Now click on "Check out" and follow the steps to place your order.
F: WHICH PAYMENT METHODS ARE OFFERED?
A: We currently accept PayP and credit cards (Visa, MasterCard, American Express). All information is encrypted and transmitted via our security server. Your payment details are NOT stored by us and will only be used for the order process.
Q : HOW DO I CHECK THE STATUS OF MY ORDER?
A : Upon placing your order, please allow 1-4 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. If you would like to know the current status of your order, you can simply send us an e-mail at email@example.com
Q : DO YOU SHIP INTERNATIONALLY?
A : Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. There are no additional shipping costs, we will cover it for you. Delivery time depends on destination country and will be calculated during checkout.
Q : HOW LONG DOES SHIPPING TAKE?
Delivery time depends on destination country and will be calculated during checkout. For some countries it takes about 4 business days, for others it can take 2 weeks or more. If you would like to know when your order arrives, simply contact us at firstname.lastname@example.org
Q : IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A : Absolutely! We use SSL security to ensure all your personal information is encrypted.
Q : I HAVE ORDERED SEVERAL PRODUCTS BUT ONLY RECEIVED ONE?
A: To ensure that you receive your order as quickly as possible, we may in rare cases ship the products individually. The other ordered products should arrive in the following days.
Q : I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION MAIL?
A : Please check your SPAM folder to see if your confirmation email was sent there, if not feel free to contact us at email@example.com
Q: I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS BY MISTAKE. CAN I CHANGE THIS AFTERWARDS?
A: In this case, please send us an e-mail as soon as possible at firstname.lastname@example.org. If your order has already been shipped, we will do our best to correct the error afterwards so that you get your order delivered to the correct address.
Q: I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?
You can check your tracking number in your order overview. If you cannot find it or no tracking number is visible, feel free to contact us at email@example.com
If you have any further questions that are not answered in our FAQ, please send us an e-mail to firstname.lastname@example.org. We will help you as soon as possible.